FAQ
The questions we are asked most often. If yours is not here, write to contact@pushpushww.com — we reply within 2 business days.
About this store
What is pushpushww.com?
This is the international store for Push Push, a fashion label based in Ho Chi Minh City, Vietnam. It was built specifically to serve customers outside Vietnam, with pricing in your currency and shipping worldwide.
Do you have a physical store?
Yes — two, both in Ho Chi Minh City. Addresses and what to know before visiting are on Store location.
Sizing
How do I know which size to order?
Every product page has its own measurement chart under Size guide, next to the size selector. Our fits vary by style, so check the chart for the specific piece rather than assuming your usual size carries across.
Can someone help me choose?
Yes, and it is worth asking before you order — an exchange across borders takes weeks and the return shipping is at your cost. Message us with your height, weight, usual size and how you like things to fit. See Contact us for all the ways to reach us.
Payment
Which payment methods can I use?
You can pay by PayPal — with a PayPal account or as a guest using a card — or through the OnePay gateway, which accepts domestic and international debit and credit cards. Full details are on our Payment policy page.
When is my order confirmed?
Once payment succeeds you will receive a confirmation email listing everything in your order. If it does not arrive, check your spam folder before contacting us.
Shipping, duties and tax
How long will my order take?
Orders are processed in 1–3 business days. After that, delivery typically takes 5–9 business days within Asia, 6–12 to Australia, and 8–15 to the United States, Europe, Canada and the United Kingdom. So allow roughly two to three weeks in total for most destinations. Full detail is on Shipping & delivery.
Will I be charged import duties?
You may be. Shipping fees do not include import duties or local taxes, and these are charged by your own customs authority when the parcel arrives — not by us. The amount depends on the goods, where they were made, and your country's rules. Some countries charge nothing. We cannot predict the amount, and we cannot declare a parcel at a lower value than you paid.
How do I track my order?
You will receive a tracking number by email once your parcel ships. Enter it on our Order tracking page.
Changes, returns and exchanges
Can I cancel my order?
No. Once an order is placed and paid for we are not able to cancel it.
Can I change my shipping address?
Only before the parcel is handed to the carrier. Email contact@pushpushww.com as soon as you can. Once the carrier has it, the address cannot be changed. The shipping method cannot be changed after checkout at all.
Can I return or exchange something?
Returns and refunds are accepted for items that are faulty or where the wrong item was sent. We do not accept returns simply because you changed your mind. Requests must be made within 3 days of receiving your parcel, with an unboxing video or photo as evidence, and the item must be unworn with its original tags and packaging.
What cannot be returned?
Sale items and gift cards cannot be returned or exchanged. Please take extra care with sizing on sale purchases.
Who pays the return shipping?
If the item is faulty or we sent the wrong one, Push Push pays. In every other case — including all exchanges — the return shipping, taxes and duties are paid by you. Duties and taxes already paid are not refundable.
How long does a refund take?
Once we receive and inspect the return we will tell you whether it is approved. Approved refunds go back to your original payment method within 10 business days, and your bank or card issuer may take longer again to post it.
The full terms are on Return & exchange. Please read it before ordering.
Looking after your pieces
How should I wash them?
Hand wash cold or use a gentle cycle, keep them out of prolonged direct sun, skip harsh detergents, and turn garments inside out to dry. See the Clothing care guide for printed, embroidered and coloured pieces.
Working with Push Push
Can I stock Push Push in my store?
Yes — see Wholesale. We reply to wholesale enquiries within 3 business days.
I am a creator, can we work together?
See Influencer for creator partnerships and Collaborator for design, art and brand projects.
