FAQ
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Ordering
Need help with your order?
Whether you're wondering about sizing, cancellations, or how to reach us — this section covers all the essentials to make your ordering process smooth and easy.
1. What size should I buy?
If you’re not quite sure which size is right for you, please refer to our size guides – they’re located right below the available size options on each product page.
If you still have questions, feel free to contact us. We’ll ask about your usual size and how you prefer to wear your tops, shorts, or pants so we can recommend the best fit for you.
For a faster response, please reach out via Instagram, TikTok, or Messenger.
2. Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.
We hope to have a cancellation window one day in the future.
4. Can I update my shipping address after placing an order?
If your order hasn’t been shipped yet, please contact us as soon as possible. We’ll do our best to update the address before the package is dispatched.
5. I didn’t receive a confirmation email. What should I do?
Please check your spam/junk folder first. If you still can’t find it, contact us via email or social media, and we’ll confirm your order details manually.
6. What payment methods do you accept?
We accept credit cards including Visa, MasterCard, American Express, JCB, and UnionPay via OnePay and PayPal. Your payment is processed securely at checkout.
7. Will I be charged immediately when I place an order?
Yes, your payment is processed at the time of checkout. You’ll receive a confirmation email once the payment is successful.
Shipping & Delivery
Got questions about shipping or delivery?
Find quick answers on shipping times, tracking, and international orders. Still need help? Contact us via Instagram, Messenger, TikTok, or email.
1. Which countries do you ship to?
We ship worldwide! If your country is not available at checkout, please contact us and we’ll try to assist.
2. How long does shipping take?
Shipping times vary by location. Domestic orders usually arrive within 2–5 business days. International orders may take 7–14 business days depending on the destination.
3. When will I receive my order confirmation and tracking information?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
Once your order is fulfilled, you’ll receive an email with tracking information so you can follow your shipment.
4. How much is shipping?
Shipping fees are calculated at checkout based on your location and selected shipping method.
5. Can I change my shipping address after placing an order?
If your order hasn’t been fulfilled yet, please contact us as soon as possible. We’ll do our best to update your shipping address before the package is sent.
Return & Exchange
Have questions about returns or exchanges?
Below are the most frequently asked questions about our return and exchange process, eligibility, timelines, and more.
1. What is your return policy?
We only accept returns or refunds for items that are defective due to manufacturing issues or if you received the wrong product. All other return or refund requests are not eligible once payment is successfully processed.
2. How do I request a return or exchange?
Please email us at contact@pushpushww.com within 3 days of receiving your order, along with an unboxing video or image as proof. Our team will review your request and respond within 2 business days.
Note: Items sent back without prior approval will not be accepted.
3. What condition must the item be in to qualify for a return or exchange?
Items must be unused, in their original condition, with all tags attached, and returned in the original packaging.
We reserve the right to refuse any return or exchange that does not meet these requirements.
4. How long do I have to request a return or exchange?
You must contact us within 3 days from the date your order is delivered (based on tracking). Requests made after this period will not be accepted.
5. Do I have to pay for return or exchange shipping?
- If the product is defective or incorrect, Push Push will cover the return shipping fee.
- For all other cases, for return/exchange shipping costs, including taxes and duties.
6. When will I receive my refund?
If your return is approved, we will process your refund to the original payment method. Please allow additional time for your bank or card issuer to complete the transaction.
Note:
- For credit card payments, the refund may take 7–15 business days depending on your bank and billing cycle.
- For PayPal, refunds are usually completed within 1 business day after approval.
