Shipping policy

1. Delivery Time

Order Processing Time: 1–3 business days

Estimated Delivery Time (after the order is handed over to the shipping carrier, depending on the selected shipping method – Express or Standard):

  • Asia: 5–9 business days
  • Australia: 6–12 business days
  • United States: 8–15 business days
  • Europe: 8–15 business days
  • Canada: 8–15 business days
  • United Kingdom: 8–15 business days

Please note: Delivery times are estimates and may vary due to customs clearance, local holidays, weather conditions, or other unforeseen circumstances

2. Track Your Order

Once your order has shipped, you will receive an email containing your tracking number, which you can use to track your order online. Please check your junk or spam folder if you have not received a tracking email within a week of your order date.

You can track your order using the tracking code at the following link: Order Tracking

Once the parcel has been handed over to the delivery company, it is under their control. To ensure a smooth delivery process, please:

  • Provide a correct and complete delivery address.

  • Ensure the delivery address is accessible.

  • Confirm someone is available to receive the parcel.

  • Add notes if your country requires additional information, such as a personal ID, CNPJ/CPF number, etc.

Orders with incorrect or incomplete delivery details (address, email, or contact number) may experience delays. Inputting an incorrect email may also prevent you from receiving confirmation and notification emails. Please double-check all information before submitting your order.

For orders returned to the sender due to unclaimed delivery, incorrect, or incomplete address information, the shipping fee will not be refunded. An additional shipping fee will be applied for resending these orders.

Important Information About Deliveries If you experience any issues with your delivery, please contact us at contact@pushpushww.com or send us a direct message on Instagram: @push___push.

3. Taxes

Customs fees, tariffs, or duties are not included in the pricing. Orders may incur customs fees upon arrival, and we cannot predict the extent of these costs.

Please note:

  • We are unable to declare your package for any value other than the total amount paid at checkout.

  • Shipping fees do not include local import taxes, which may apply to shipments destined for countries outside of Vietnam. These expenses are the responsibility of the recipient.

  • Customers are fully responsible for postal charges, return shipment costs, customs fees, and handling charges if a parcel is declined due to import duties or taxes.

To estimate potential customs fees or duties, please consult the customs and duties information available on your government’s official website.